REFUND & CANCELLATION POLICY
Last Updated: [16/01/2026]
1. Purpose & Regulatory Intent
This Refund & Cancellation Policy (“Policy”) is established to ensure transparency, consumer awareness, and regulatory compliance in relation to payments, cancellations, refunds, timelines, and dispute resolution on Skill91.fun(“Platform”, “Website”).
This Policy has been drafted in accordance with:
Applicable Indian consumer protection laws
Payment gateway (including Cashfree) compliance requirements
Banking and financial services risk standards
By accessing the Platform, registering an account, participating in any activity, or making any payment, users expressly acknowledge that they have read, understood, and agreed to this Policy.
2. Legal Entity, Platform Ownership & Applicability
Skill91.fun is owned, operated, and managed by:
Legal Business Name: L&M Ventures
Business Structure: Proprietorship Firm
Brand / Trade Name: Skill91 Entertainment
Platform / Website: https://skill91.fun
App Developer & Publisher: Goimaginee Entertainment
Operating Jurisdiction: India
This Policy applies exclusively to services, activities, and transactions conducted on Skill91.fun.
For clarity and avoidance of confusion:
Skill91.com is an independent platform offering online courses and certifications.
Skill91.fun has no operational, financial, or legal association with Skill91.com.
3. Nature of Platform, Services & Payments
Skill91.fun is a skill-based digital participation and evaluation platform.
3.1 Nature of Fees
All payments made on the Platform are collected strictly as:
Platform access fees
Skill evaluation fees
Digital infrastructure and administrative service charges
Payments do not represent:
An investment opportunity
A deposit or savings instrument
A promise of income, profit, or financial return
A purchase of guaranteed rewards or incentives
3.2 No-Guarantee & No-Earnings Disclaimer
Participation on the Platform does not guarantee:
Selection or ranking
Incentives or rewards
Any form of income or monetary benefit
All outcomes depend solely on user skill, performance quality, and evaluation criteria.
4. Cancellation Policy
4.1 User-Initiated Cancellation (Restricted)
User-initiated cancellation requests may be considered only in limited and exceptional circumstances, where:
A payment has been successfully completed; and
Participation access has not been granted due to a verified technical error attributable to the Platform
Such requests are subject to internal verification and are not automatic.
4.2 Non-Cancellable Situations
Once any of the following occurs, cancellation is not permitted:
Participation access is granted
A submission is made
Skill evaluation begins
Platform infrastructure or services are utilized
This restriction exists because platform resources, evaluator time, and technical services are allocated immediately upon participation.
4.3 Platform-Initiated Cancellation
Skill91.fun reserves the right to cancel, suspend, or modify any activity or service in circumstances including, but not limited to:
Technical or system failures
Insufficient participation
Suspected fraud, misuse, or policy violations
Legal, regulatory, or compliance requirements
Force majeure events (including natural disasters or government actions)
Any refund eligibility arising from such cancellations shall be governed strictly by this Policy.
5. Refund Policy
5.1 General Rule: Non-Refundable Fees
Unless explicitly stated otherwise, all fees are non-refundable once:
Participation access is granted
A submission is made
Skill evaluation has commenced
Platform services are utilized
This rule applies regardless of performance, ranking, or outcome.
5.2 Exceptional Refund Scenarios
Refunds may be considered solely at the discretion of Skill91.fun in the following limited situations:
Duplicate payment caused by a verified technical error
Payment debited but participation access not granted due to platform failure
Platform-initiated cancellation before participation begins
Approved refunds:
Are processed only to the original payment method
Follow standard banking and payment gateway processing timelines
5.3 Non-Refundable Scenarios (Explicit)
Refunds shall not be issued in cases including, but not limited to:
Dissatisfaction with evaluation results or rankings
Failure to qualify, win, or receive incentives
Change of mind after participation
Disqualification due to policy or fair-play violations
Incorrect or incomplete information provided by the user
Delays caused by banks, payment gateways, or third-party service providers
6. Unified Refund & Cancellation Request Procedure
Where a cancellation or refund request is permitted, users must strictly follow the procedure below:
Submit a request via email to support@skill91.fun from the registered email ID
Include:
Registered email address
Transaction ID / payment reference number
Clear reason for the request
Requests are reviewed within 48 working hours
If approved, applicable refunds are processed within 7–10 business days
Actual credit timelines depend on the user’s bank or payment provider
Failure to follow this procedure may result in delay or rejection of the request.
7. Incentives, Wallets & Refund Clarification
Incentives are performance-based, discretionary, and not guaranteed
Incentives are not linked to participation fees
Non-receipt of incentives does not qualify for refunds
Wallet balances or incentive credits are non-transferable and non-refundable
Cancellation does not create any entitlement to compensation or damages
8. Chargebacks, Disputes & Abuse Prevention
Users are encouraged to contact Skill91.fun support prior to initiating chargebacks.
Unauthorized, false, or abusive chargebacks may result in:
Account suspension or termination
Forfeiture of wallet balances or incentives
Legal or recovery action, where applicable
Skill91.fun reserves the right to contest chargebacks using transaction records, platform logs, and evaluation data.
9. Platform Rights, Enforcement & Discretion
All cancellation and refund decisions are made at the sole discretion of Skill91.fun, subject to applicable laws.
The Platform reserves the right to:
Deny requests involving misuse or abuse
Restrict accounts with repeated refund attempts
Take appropriate legal, technical, or compliance action
Platform decisions shall be final and binding.
10. Policy Amendments
Skill91.fun reserves the right to amend this Policy at any time.
Revisions take effect immediately upon publication. Continued use of the Platform constitutes acceptance of the updated Policy.
11. Governing Law & Jurisdiction
This Policy shall be governed by and interpreted in accordance with the laws of India.
All disputes shall be subject to the exclusive jurisdiction of competent courts in India.
12. Contact Information
For refund or cancellation-related queries:
Email: support@skill91.fun
Support Hours: 10:00 AM – 7:00 PM (IST)
Operating Country: India